Customer Succes Manager
Full-time - Indefinitely

We are looking for a Customer Success Manager who will make our customer’s satisfaction and success priority number 1 !

THE ROLE

• You will be responsible for welcoming and onboarding new customers, assisting them to benefit from the Selma tool as soon as the service is up-and-running.
• You will analyze the customers’ needs and manage their expectations.
• You’ll also ensure smooth contract renewals, x-sell and upsell.
• Through day-to-day contact, you detect and analyze the customer’s changing requirements and needs.
• You are a master in efficiently and concisely documenting customer issues.
• You want to know everything about customer service trends and practices, so you keep your knowledge up-to-date.
• You identify, create and maintain engaging customer success materials, including help center articles and tutorials, webinar training and educational materials.
• You are a voice for our customers to the product, sales and marketing teams.
• Based on customer feedback and experience, you will feed new requirements to the product team to further improve our product.
• You will collaborate with sales, marketing and the product team to translate insights gained from client success to new product features and improvements.

SKILLS AND EXPERIENCE

• You have at least 2 years of professional customer success, account management or solution delivery experience. You have the ability to take the client’s perspective and deeply understand their situation, creating a strong and lasting relationship.
• You have an excessive client-centric mindset.
• You take initiative and are pro-active.
• You have excellent project management skills and can manage projects from A to Z.
• Of course you are tech-savvy.
• Having experience in software development or solution integration industry is a plus.
• Knowledge of digital marketing practices is a plus.
• Creative problem solver.
• You are fluent in Dutch and English.
• You have solid verbal, written, presentation and interpersonal communication skills.
• You are highly coachable with a strong desire to improve and grow as a professional.
  
  

WHAT CAN I EXPECT?

Selma.ai is a well-funded and fast growing company. If you work for us, you'll get:

• a very competitive salary, with hospitalization insurance, a generous pension plan, meal vouchers, home internet and mobile phone plan, monthly office expenses budget, public transport cost reimbursement, ...
• the opportunity to take lots of responsibility and to learn and grow together with the company.
• flexible working hours and the opportunity to work from home;
• a jolly bunch of quirky colleagues that will probably end up being friends.
• cool perks like free fruit, office coffee so tasty that you'll drink just a bit too much of it, drinks on Friday afternoon, …
• a flex-desk at our Antwerp office.

HOW TO APPLY?

Do you want more info or do you want to apply ?

Send your resumé and cover letter to careers@selma.ai